+973 17 568 888   customer_relations@bix.bh

Joining Procedure

Note: throughout this procedure, “working days” shall mean Sundays to Thursdays, excluding those days that are National Holidays in the Kingdom of Bahrain. The term “ED” or “BIX ED” includes any person appointed by BIX ED to act for this purpose.

1. Read the Charter of the Bahrain Internet Exchange hereunder referred as “Charter”

2. Fill in the online Application Form. Requests in any other form which do not address all the Charter requirements, or are to any other address in any BIX domain, may be treated as requests for Internet service and forwarded to sales contacts within all BIX Members.

3. Upon completion of the online Application Form, a copy will be returned to the Applicant’s email address to enable them to verify the information provided. When satisfied that the information is correct, the Applicant should follow the “reply-to” instructions given in the email.

4. Acknowledgment of receipt of the verified Application Form will be returned to the applicant. The application will be subjected to a process of due diligence by BIX ED to verify the commercial and technical details provided. This process may include the checking of contact and 24×7 NOC details. If BIX ED considers the application to be incorrectly formed or to have failed the due diligence process, it will be returned to the applicant for clarification and amendment. Otherwise, the application will be forwarded to BIX Membership and a further acknowledgment sent to the applicant. This point is the start of the endorsement period described below.

5. The BIX Membership will consider the application, and if convinced that the Applicant can and will abide by the Charter, will grant membership. The mechanism by which this works is as follows: Each Member may acknowledge the application in one of the following ways (in each case by sending an email to the appropriate mailing list):

>> APPROVE the application; the approval may also state that the Member is willing to peer.

>> REJECT the application; the rejection is only valid if it states grounds (by reference to the application or otherwise) why the Member believes that the applicant would or could not abide by the Charter.

>> QUERY the application by showing some apparent inaccuracy in the information provided. The BIX ED will inform the applicant of the matter being queried.

A Member may acknowledge more than once, in which case the last response will override any other response. A Member is not required to respond at all. If there is a REJECT or QUERY within 3 working days, then the consideration period is extended to 5 working days. The applicant may respond to a QUERY by amending the application; this will not alter the timescales.

If there are at least two ACCEPTs and no more than one REJECT at the end of the consideration period, the application is accepted. The applicant will be notified of the number of ACCEPTs and the identities of those expressing willingness to peer, but no other information concerning the endorsement.

Otherwise, the application is rejected. However, either the ED, any member of the Board or any Member may state that they believe it is in the interests of BIX to accept the application and call for a formal vote; this call must be made within 5 working days of the end of the consideration period. If such a call is made, then the matter will be put to a vote at a plenary or General meeting of BIX not more than 4 months after the end of the consideration period. The notice calling the meeting will be sent out at least 21 clear days beforehand, and will explicitly state that the application in question is being voted on. The meeting may place conditions on membership which may be temporary or permanent, and the meeting will determine the exact wording of the motion to be voted on. The vote will be decided by a simple majority of those Members present (including present by proxy) and voting, with the Chair of the meeting having a casting vote if necessary.

The decision of the Membership through the above process will be communicated to the Applicant by the ED. It is final and no appeal will be permitted. Applications may be re-submitted, but only if they contain information that reflects a change in the Applicant’s ability to abide with the Charter. All communication between applicants and existing Members should be mediated by or copied to, BIX ED to avoid the possibility of irregularities.

6. During the endorsement period, the Applicant will receive an email containing a URL to a secure online Connection Form. This form is required to be completed in full and a copy will be returned to the Applicant’s email address to enable them to verify the information provided. When satisfied that the information is correct, the Applicant should follow the “reply-to” instructions given in the email.

Receipt of the Connection Form allows BIX to plan and perform the necessary admin, configuration, and wiring work to allow you to connect. In order for BIX to process the application and enable you to connect at the earliest opportunity, it is important that the information requested is provided as soon as possible.

Note – connection to BIX will not be allowed until payment of the joining and membership fees has been cleared and a copy of the signed Charter has been received. Applicants ordering circuits terminating at BIX, or making other commitments dependent upon their BIX connection, prior to their membership being formally approved and their fees being paid, do so at their own risk.

7. Once the application is approved, the Applicant must pay the joining fee together with the membership fee (this to be pro-rata from the month in which they join to the end of that billing quarter). All other services will be invoiced in accordance with BIX Charter Section 28 and its sub-sections. Cheques should be made payable to “Bahrain Internet Exchange”, and sent, together with a copy of the Charter signed by the Applicant or (if a company) a director of the Applicant, to Accounts, Bahrain Internet Exchange, Office 1001, 10th Floor, Almoayyed Tower, Road 2832, Al Seef District 428, Manama, Kingdom of Bahrain.

Purchase orders for BIX membership should be faxed to BIX accounts on +973 17587058, or invoices may be requested by e-mail to (accounts). These payment details and further instruction on the connection process will be sent by email to the applicant, during the connection process.

8. Upon receipt of payment of the joining and membership fees, a signed Charter, and completed Connection Form, BIX engineering staff will schedule your connection as follows:

a) For connections requiring inter-suite wiring, (where the applicant has FM space co-located at a site where BIX has infrastructure), BIX will order and install relevant cabling, and schedule connection, in the normal course of events within 5 working days, however, this might extend up to a maximum period of 10 days in the event of any unforeseen circumstances.

b) For connections requiring the installation of applicant router equipment in a BIX suite (and termination of applicant’s WAN circuit), BIX will install relevant cabling, in the normal course of events within 48 hours, however, this might extend up to a maximum period of 5 days in the event of any unforeseen circumstances.

Important – please note that for Telco access to terminate your WAN circuit, BIX requires a minimum of 5 working days notice. Access to BIX suite(s) cannot be guaranteed without this period of notice. This also applies to Members who wish to install a second circuit at a later date, please note this for future reference.

Important – Please note that BIX cannot guarantee connection until this information is provided, a signed Charter is returned and payment of joining and membership fees are made. The connection may be subsequently suspended if payment of the joining and membership fees does not clear during the 5 or 10 day period. Confirmation of receipt of these items will be made to the applicant, and relevant BIX staff, during the connection process.

9. The successful applicant will liaise with BIX support staff, to install appropriate equipment and lines into BIX and prepare for peering with the existing Members.

Notes on your timescales for connecting to BIX

  • If you can supply as much information about your plans and deadlines as possible to BIX this will help us meet your schedules. Please let us know if you think you will not be able to meet the connection date as above.
  • One of the most common causes of delays once your application has been accepted is in clearing funds for your BIX subscription. If delays caused by this are likely to be a problem, you may wish to consider arranging for direct funds transfer rather than sending a cheque.
  • Once your application is endorsed, you have a deadline of 3 months to achieve working operational peering with BIX route collector router and at least one of the existing BIX Members.
  • Where the applicant has their own FM space co-located at a site where BIX has the infrastructure, BIX will order and install relevant cabling.

Notes on potential application form failure points

  • Make sure you have all your infrastructure in place, future plans however impressive do not, unfortunately, qualify you for BIX membership
  • Ensure that all IP addresses originate from the AS(s) you are applying for in Q7.
  • Make sure all your entries in the routing registry you specified in Q17 are up-to-date and correct, for both the AS you are applying for, and all the routes in it.
  • You may wish to use the Routing Registry Consistency Checker – http://rrcc.ripe.net/RRCC_query.html

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